Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Hello! I was told I could do a self install kit for my broadband installation next week. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Solved: We have the quickstart pack but. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. The Virgin wall sockets just have one connector at the bottom. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Virgin Mobile. . Entertain me; Broadband Deals. Manage Your Account. Re: No wall socket. Any extension that you create after the main socket is your responsibility. . Can anyone help please? Need. Measuring a compact 230x153x55mm and weighing 1. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. 1 ACCEPTED SOLUTION. on 15-02-2022 10:03. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. The block box on second picture is an amplifier for terrestrial TV. ahhh the rubbish that is CS - you could try this. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. on 27-01-2023 17:22. But I have no Virgin Media Wall socket in my - 5339557. Go to virginmedia. Manage Your Account. ) The hub will be in here too. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I have also checked outside and there is no box either on my property or on my boundary wall. 150 from a. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. You need a small spanner to remove this, then push the provided connector over the exposed end. Not had any success calling. When I proceeded to set up my Hub 3 I quickly realised that. Broadband Deals. Options. This video will show you how to install a Virgin Media extension cable. Could a VM engineer be boo. Broadband. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Both your fibre cable and Wi-Fi router will be plugged into this. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. 4. Security matters. which will give you a general idea of VM fixtures and fittings. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. It has two outputs on the left of the wall box. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. In the UK, one is rarely seen in 20 years. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. Getting Connected with Virgin Media is easy when you have a wall socket. 0 Kudos Reply. #4. The connector with the yellow label looks like your VM connection, the other two look like satellite. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. signed up and was given the option of self installation. Networking and WiFi. Thank you for your post. We would like to show you a description here but the site won’t allow us. I've got 2 wall sockets that I think are likely. SpeedQuickStart, set up and connections. We do not have an internal VM box to plug the round ended cable into. . dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. That is the missing power supply. 4 out of 5 stars. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). I don’t it is fibre cable. Options. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. 237 global ratings. Call the Pre-installation and delivery team on 0800 052 1734. You should see a cable going through the wall and if you trace this inside, you should get the cable. Tudor. Entertain me; Broadband Deals. You'll have to cut the cable and seal the hole up. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. on 12-01-2023 21:04. No virgin media wall socket. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. Virgin Media Quickstart set up. It works fine and my router (which is the black box in Picture 2),. 0 Kudos. Get the Hub ready by connecting the wires. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Not all properties have a socket, just a cable. Hi Virgin Media, I'm also having the exact same problem. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. 3 Kudos Reply. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. But i cant seem to find anywhere to book/contact and get someone to come fix thisForgive my ignorance but could someone identify all the sockets/leads in the photo? I am currently with Shell Energy broadband and wish to change to Virgin Fibre Broadband. 4 out of 5. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. We can certainly work to get an engineer booked in to get this installed. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. I have signed up as a new user for Virgin Fibre. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. I'm a Very Insightful Person, I'm here to share knowledge, I don't. 9. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. Do you need a Virgin Media Wall Socket? (Getting connec…If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Hello, my isolator cable does not fit into the virgin media wall socket. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. QuickStart, set up and connections. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I don't have a virgin media wall socket and this is stressing me out. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Teki, Mar 28, 2020. There will be a seperate connection inside the interior wall box. See where this Helpful Answer was posted. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. 1 ACCEPTED SOLUTION. wi-fi. Luckily, most newer computers have one already. Step 4. Networking and WiFi. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Hi , Welcome to our Community Forums and thanks for your post. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. . Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. New Install Assistance. The wall box may be branded with the logos of an old cable TV company (not VM). I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. If it is a loose cable only, you will need one of these to connect the Quickstart cable. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. The cable could be hidden within, or behind, furniture. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. Kindest regards, David_Bn Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Sometimes there is no wall box, just a trailing cable. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Indeed, I just took further photos which may help illustrating. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Options. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. If no joy, try the pre-install team - 0800 0521734. Do a Google search on. on 15-04-2023 16:54. The installation should take around an hour. On the day of activation, connect your new router to the master phone socket. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. VM BB TV Landline. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoCall the Pre-installation and delivery team on 0800 052 1734. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. I have the old virgin media wall socket. I have received my quick start-up kit. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. No Virgin Media Wall Socket on 13-04-2022 14:47. 168. . However, I do not have any of the specified wall sockets available. Forum Team. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. Adduxi. I am going to cancel. Re: cable not fitting wall. Try plugging the cable you can see into the hub to see if it works. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. My Virgin Media App. I can only find the TV socket. You can also check for a loose cable as not all properties have a socket. That is the correct fitting, it should push on unless its too loose inside the large housing. First picture is telephone socket which is now not used. Incidentally the phone socket is redundant if not in use and can be safely removed. This video will show you how to install a Virgin Media extension cable. But the coaxial cable came with the kit is cable con 4. . Virgin Media: TiVo® service. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Is it necessary to plug the cable to socket for having wifi, if so what can I. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayAn easier option is to just get a female to female F connector, available from B&Q, Amazon and others. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. VM will usually only supply a Quickstart to a property that had VM previously. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; A Hub 5 switch that works and settings to match in Networking and WiFi SaturdayRe: No virgin media wall socket. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. VM don't use fibre inside the property. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. . Entertain me; Broadband Deals. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. My current package downloads 14Mbps maximum way short of the 23-53Mbps advertised. It is likely you will be waiting a few days. Even after scraping the connection might not be a very good one. Explain what needs to be done and book an engineer visit. Virgin Media; My Virgin Media; Shop; Help;. Back a step. I’m sorry to hear of the issues that you’re having with your installation. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?24 Jan 2007. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. Don’t plug the power cable into a plug socket yet. For more information please visit:Media don’t do any Fibre connections to inside the house. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. VM BB TV Landline. However, I do not have any of the specified wall sockets available. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. provided, I shall give them a call tomorrow. on 30-12-2022 13:41. Stay safe online. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Explain what needs to be done and book an engineer visit. #2. Can you fit the Cable con 3. I was sent the pack as. Manage Your Account. It may just be a loose cable rather than a socket. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. )In this video, I am showing the sta. The V6 is tiny. QuickStart, set up and connections. Try that and see if you can connect. Virgin Fibre Areas only. The box and cables may have been removed by the previous occupiers. I have a Virgin Media wall socket, it's the white box in Picture 1. I've also got an old NTL phone socket so. This is designed to push over the existing screw connector the outlet has. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. VM BB TV Landline. VM BB TV Landline. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Tudor. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. I was told when purchasing the broadband package that fi. #12. In response to robertdwhite. 22-12-2022 19:19 - edited 22-12-2022 19:20. If it is a loose cable only, you will need one of these to connect the Quickstart cable. All the wall sockets I can see are for BT. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 1. Forum; Apps. However the wall socket. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Some photos would help us. There are 10 types of people: those. Sometimes there is no VM wall box, just a trailing cable. No photo attached. There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. Vonage 2nd line. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freePerfectly safe to remove it. QuickStart, set up and connections. If there. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Vonage 2nd line. Installing and configuring your kitWhen it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. Looks like the cable is possibly there but not connected. If you're happy for us to get this booked. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. wall socket. Call the Pre-installation and delivery team on 0800 052 1734. . 3. So, a 50 minute broadband, TV and phone. I have only got one rectangular shaped white socket (Shown. on 31-12-2021 10:47. 18-02-2023 10:23 - edited 18-02-2023 10:33. 4. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). on a domestic hub you look at the values thus. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. This seems like the previous occupants had the connection for the Virgin box in the bedroom, so you'll need a tech visit. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Trouble shooter. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hello sophieboulter1. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. . I wanted. , , Virgin Media. I will private message you now to confirm your details. Virgin will not remove them. We would like to show you a description here but the site won’t allow us. Virgin Media M125 Fibre Broadband. You can just disconnect the flylead from the isolator tho as it has a barrel on it. the 2 wires end up inside the wall, I cannot see further where it is leading to. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Armed with this knowledge, homeowners will be able to. I've looked for an external box but cannot. 14,065. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. . Virgin Media Wall Socket Connector Wrong Kind in. Just make sure you definately don't need it, or won't be needing it again. If possible, I would like to get rid of this rather ugly white. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. The second two black cables are from a satellite dish, used by. Rob (Engineer ID XX346), who is really kind and helpful. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Re: cable not fitting wall. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. You can get a small female to female connector at B&Q/Amazon to join two cables together. On your installation day, your engineer will arrive in a. Praying the white is the virgin one. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 1. Virgin Media engineer installation. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. The box and cables may have been removed by the previous occupiers. You'll have to cut the cable and seal the hole up. Just had the Hub 3 delivered for Quickstart. You can also try tracing where your phone line enters your house from the street and looking on the If you can’t find a master socket with wall near there. the building then somewhere close to that point on the inside will be either a junction box or the. If you're happy with this and for the charge we can make the arrangements for you 🙂. Subscribe to RSS Feed; Mark Topic as New;. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. I don't see a virgin media wall socket. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. If it’s damaged or not working correctly, it could be causing your internet issues. I have received our virgin media Hub but I am unable to plug it in to the wall socket. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate.